Return & Refund Policy

Hassle-Free Returns & Refunds

At VivaEmpress, we want you to love your jewelry! If you’re not completely satisfied, we offer a 30-day return and refund policy for a seamless shopping experience.

Eligibility for Returns:

  • Items must be unused, unworn, and in their original packaging.
  • Returns must be initiated within 30 days of delivery.
  • Customized or engraved items cannot be returned unless defective.

How to Initiate a Return?

  1. Contact Us at support@vivaempress.com with your order details.
  2. We will provide you with a return address and instructions.
  3. Once we receive and inspect the item, we will process your refund within 5-7 business days.

Refund Policy:

  • Refunds will be credited to your original payment method.
  • Shipping costs are non-refundable, unless the return is due to an error on our part (damaged or wrong item sent).

If you have any questions, feel free to reach out—we're happy to help!